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Help desk

SamsTech Help Desk increases user productivity and lowers support costs with rapid problem resolution, improved service levels, increased user satisfaction, and fixed per user costs. Help Desk includes phone and remote user support for PC hardware and software, complete call management, software hotfixes required for support, and online reporting.

Features

24x7 access – both Level I & II
Phone and email support or PC software and hardware issues
Secure remote support for users with virtual deskside assistance that reduces downtime
Software fixes as required for support
Complete call ownership
Online call reports
Fixed per user price

Advantages

Rapid problem resolution
Improved service levels
Increased user satisfaction and productivity
Increased management insight into user issues and problems
Efficient growth/downsizing support model
Reduced, budgetable costs
SamsTech Help Desk is one of the most efficient, cost-effective ways to sustain employee productivity and performance with just one number to call. Help Desk frees you and your staff to focus on strategic initiatives, and provides you with the benefits of customized support at a predictable cost.