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Server support

SamsTech Server Support protects the stability of your servers through:
Reduced downtime with emergency response and recovery from server failures
Proactive maintenance of server hardware and software
Fixed price support that saves you money
Available coverage - up to 24 x 7
A single support solution for both hardware and software
SAMSTECH provides three options to fit your business needs
Server Standard
Service availability up to 24x7 to fit your needs and budget
Emergency response and recovery to get you back up and running fast
Response times of 1 hour call back, 4 hour onsite
Deep technical expertise
Complete hardware and software support from one partner
Fixed price contracts that help you budget for your IT support needs
Server Plus - includes benefits of Server Standard and:
Remote server hardware and operating system services monitoring
Pre-failure problem identification and response to keep systems up and running
Remote resolution to fix problems quickly when they arise
Online reports to identify trends and help you plan your IT more effectively
Server Premium - includes benefits of Server Plus and:
Scheduled software patching to make sure your systems are at their peak performance...and secure
Periodic system reviews to help plan ahead for server requirements based on past performance and changing business needs
Server Support provides your business with
Rapid problem resolution
Improved service levels
Reduced downtime
Continuous server performance monitoring
Increased management insight into critical server operations and capacity
Efficient pricing model that you can plan for
Reduced, predictable costs
Single support solution for both hardware and software
Benefits
SamsTech’ Server Support provides the best possible server support options for your business to prevent downtime of your critical systems and keep your business up and running. SamsTech Server Support provides the best server protection against hardware and software failures that increase uptime, reduce costs, and fit your specific business needs.